Privacy Policy
How we collect, use, and protect your personal data within the ARKA ecosystem.
1. Data Controller
Graphik SARL
224 Rue des Brasseries – 54320 Maxéville – France
contact@arkaframe.fr — +33 3 83 36 97 97
2. Collected Data
- Identification data: surname, first name, company
- Contact data: email, phone
- Browsing data: IP address, pages viewed, browser type
No sensitive data (health, opinion, religion) is collected.
3. Purpose of Processing
- Responding to your requests via site forms
- Improving site navigation and performance
- Measuring audience and interactions
- Ensuring security and fraud prevention
4. Legal Basis for Processing
Processing is based on:
- Your consent (contact form, analytical cookies)
- Our legal obligations (invoicing, security)
- Our legitimate interest (service improvement, sales follow-up)
5. Data Recipients
Your data is accessible exclusively to authorized internal teams and our technical subcontractors (hosting, analytics tools, maintenance). No data is sold to third parties.
6. Transfers Outside the European Union
Some of our service providers may be located outside the EU (e.g., USA). In this case, appropriate guarantees are put in place (standard contractual clauses, adherence to the Data Privacy Framework).
7. Retention Periods
- Prospects: 3 years after the last contact
- Customers: 10 years (legal obligations)
- Analytical cookies: 6 to 13 months
8. Your GDPR Rights
In accordance with the GDPR, you have the following rights:
- Access, rectification, erasure
- Opposition and limitation
- Portability of your data
To exercise your rights: contact@arkaframe.fr. You can also contact the CNIL.
9. Cookies
Detailed information on cookies is available on the Cookie Management page. You can change your preferences at any time.
10. Data Security
We apply appropriate technical and organizational measures (encryption, access control, backups) to protect your data.
11. Policy Updates
This policy may be updated based on legal or technical developments. The last update date appears at the top of the page.
12. Contact
For any questions regarding this policy, you can write to us at contact@arkaframe.fr.